Returns & Exchanges
At ROAD iD, we stand behind our gear with a 100% satisfaction guarantee, ensuring you have the peace of mind to focus on your adventure. If your gear isn't a perfect fit or doesn't meet your expectations, we offer a 90-day window for easy returns and exchanges.
Start Your Request
Visit our online Returns Portal and enter your order number and zip code to locate your purchase and select the items you wish to return.
Choose Your Option
Select whether you would like a direct exchange for a different size or color, or a full refund back to your original payment method.
Print and Pack
Generate your prepaid shipping label from the portal, securely package your items, and affix the label to the outside of the box.
Ship and Track
Drop your package off at any authorized carrier location; once we receive and inspect your gear, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing